Jo Causon
- Speaking at the "Great CUSTOMER Service" morning seminar on day 3
The Institute of Customer Service is the independent professional body for customer service, with over 350 organisational members and some 7,000 individual members.
In 2009 Jo joined as Chief Executive from the Chartered Management Institute. She believes that despite, or perhaps because of the recession, there is a real renaissance in customer service, placing it at the top of the business agenda.
