Oliver Simons
- Speaking at the "Great CUSTOMER Service" morning seminar on day 3
Oliver Simons is Learning & Development Manager at Select Service Partner UK.
For this large retail caterer (with brands operated including Upper Crust, Caffe Ritazza, Pumpkin, Millie’s Cookies, Whistlestop, and franchised brands such as Burger King, M&S Simply Food, and Starbucks) to maintain its market leading role, Customer Service needed to change with a greater emphasis on coaching around attitudes and behaviours.This talk is supported by Anne Nash, Divisional Managing Director, Training for Advancement
