Professor Lord Winston

Professor Winston is delivering the conference opening Keynote.

In his new book “Bad Ideas?”, he presents the fascinating story behind our inventions – and discusses whether they’re a blessing or a curse. He argues that it is a basic human need to create and invent but that the more we intervene in the  (more…)

Successful Change

A couple of TJ Peer Award Finalists on how they keep their staff engaged and motivated through great change…

- the Chief ExecutiveHead of HR and Director of L&D at Cushman & Wakefield and
- the Head of L&D at what was the Learning & Skills Council and is now the Skills Funding Agency.
(more…)

Successful Customer Service

From the customer’s perspective, what makes for great service and why is this so important for success overall?

This plenary features the Chief Executive of the Institute for Customer Service, and the Manager of Strategic Training at EDF Energy.

(more…)

Maintaining Motivation through CHANGE

Organisations are downsizing, merging or splitting, undergoing or embarking on great transformation. The challenge is to emerge with a committed and motivated workforce.

Featuring the Head of IiP Branding & Communications at UKCES, Head of Learning & Prof. Dev. at the Institute of Chartered Accountants, the Strategic Director of Resources at Halton Council, and the Corporate Services Director at West Mercia Housing Group. (more…)

Inclusive LEADERSHIP

“Top-Down Leadership” is not Top Leadership. People respond far better to leaders that build rapport and that can empower staff as individuals.

This session is chaired by the prominent thinker Professor Andrew Mayo, and features the Chief Storyteller at Narrate Consulting, the Head of L&D at NSL Services and an OD & L Consultant at the Defence Science and Technology Laboratory. (more…)

Great CUSTOMER Service

Does your service suit the customer or is it the other way around? Do you provide an experience whereby your customers feel listened to by staff that behave with customers as you would want?

This session is chaired by the Chief Executive of the Institute of Customer Service, and features the Heads of L&D at the Natural History MuseumSelect Service Partner UK and Simmons & Simmons. (more…)

COACHING that Empowers

Coaching sows the seeds that create an empowered and confident workforce eager to take responsibility, and it nurtures your people to grow and achieve their potential.

This seminar features Julie Starr, the author of the bestselling The Coaching Manual, the Talent Manager at Dell (Ireland), a coaching project at BAE Systems and the Organisation Development Manager at Electrocomponents plc. (more…)

Engaging and Utilising TALENT

Perhaps the key strategy for survival now and success in the long term is that of nurturing and motivating your organisation’s most fundamental asset – its talent.

This session features the Talentmap Project Manager at the UK Commission for Employment and Skills, the Director of Engagement at Orange UK, the Global Head of Learning & Performance at Nomura, and the OD Manager at Trafford Housing Trust. (more…)

Make yours a GREAT PLACE TO WORK

The Chief Executive of the Great Place to Work® Institute, Inc. is hosting this seminar, and using ideas from some of their award winning member organisations, will lead an interactive workshop to provide takeaway suggestions on Best People Practices.

The focus is on sharing Best Practice in the following areas:
 Creating a Great Place to Work®
 Work-Life Balance
 Unique Benefits
 Leadership Behaviour

The institute is a research and management consultancy based in the U.S. with International Affiliate offices throughout the world. Its UK’s “Best Workplaces” list is published annually in the National Press Best Workplaces Special Report, carried in the Financial Times and the Guardian newspapers, amongst others.

The underlying concept behind the list is that by congratulating and highlighting best practice, other organisations will recognise the benefits of becoming a great workplace, gain an understanding of how to work towards this goal and ultimately be encouraged to follow suit. This in turn will improve the daily lives of employees throughout the UK.

Maintaining Motivation through CHANGE

Organisations are downsizing, merging or splitting, undergoing or embarking on great transformation. The challenge is to emerge with a committed and motivated workforce.

Featuring the Head of IiP Branding & Communications at UKCES, Head of Learning & Prof. Dev. at the Institute of Chartered Accountants, the Strategic Director of Resources at Halton Council, and the Corporate Services Director at West Mercia Housing Group. (more…)

Learning, Knowledge & TECHNOLOGY

Technology can assist with learning, facilitate sharing of knowledge and encourage participation. It may offer the only viable option. But it’s a fast evolving area, one that is challenging to get right.

Featuring the Global Head of Learning Technologies at Google, Technology-Assisted Learning expert Clive Shepherd, and the Training Managers at Bupa Business Technology and at Royal Caribbean Cruise Line. (more…)

BBC

Devised and presented by the BBC, at this hands-on workshop create a great video, working in groups facilitated by Nick Shackleton-Jones and his BBC colleagues:

1. Intro to developing online content
2. Design: What to film
3. Script content; collect images
3. Film a video with voice-over
4. Edit and upload the video
5. Show & Tell to the class
All done on a shoestring. (more…)

Powerful PARTNERSHIP Synergies

Purchasers working in partnership can gain from economies of scale; Providers joining forces can offer a broader service; and partnership can result in innovation that surpasses the original requirement.

This seminar features the Heads of HR at TalkTalk Technology and G4S Secure Solutions (UK), and the Director of Business Development at Middlesex University. (more…)

The Future of Workplace LEARNING

This Training Journal (TJ) project explores the future of L&D. The role of the traditional trainer has been changing radically, and with the increasing involvement of line managers in delivering solutions it is timely to consider “What next for the profession?”.

This seminar features the Research and Events Director at TJ, the Principal Consultant to the L&D 2020 Project, and the Principal Consultant at the Institute for Employment Studies. (more…)

Learning, Knowledge & TECHNOLOGY

Technology can assist with learning, facilitate sharing of knowledge and encourage participation. It may offer the only viable option. But it’s a fast evolving area, one that is challenging to get right.

Featuring the Global Head of Learning Technologies at Google, Technology-Assisted Learning expert Clive Shepherd, and the Training Managers at Bupa Business Technology and at Royal Caribbean Cruise Line. (more…)

JANE HART

Using Social Media for Learning
The emergence of social media tools has changed the face of the Web, and it is now clear from the statistics that a huge number of people is using these tools in their daily lives – for working and learning as well as for pleasure. This workshop led by Jane Hart looks at how social media can be used to support learning and performance within an organisational context.
(more…)

Unconference

If you love social media – you will love the informatology unconference – as it’s run by and for the participants. With a focus on “New Media @ Work” you can expect a refreshing mix of lively “Pecha Kucha” talks, such as on how to choose and how to introduce social media; followed by informal cafe style conversations.

(more…)

Food for Thought

This lunchtime features the Founder of Learning a Living  Ltd. on Synovate’s Training Trainers to Train Trainers, and the recent Head of Training & Development at Moore Stephens on the importance of addressing poor performance.

(more…)

Food for Thought

Ken Baldock is a Police Training Officer at Hertfordshire Constabulary.

His presentation, Keep Talking, is about their learning project to develop the police’s skills and confidence in speaking with people with communication needs, and to assist learn for life students (learning difficulties or disabilities) to gain the confidence to help the police in investigations, or to be able to ask for help or disclose abuse.

Accrediting your in-house training

Middlesex University IWBL
Attend this 40-minute sponsored workshop on conference day 1 or 2 and discover the organisational benefits of your in-house training being accredited, and the process to achieve this. Middlesex University recognises learning wherever and however it has occurred through identification and assessment known as accreditation.
(more…)

Adobe Captivate

Attend this 40-minute sponsored hands-on workshop and discover how Adobe Captivate can help you rapidly author professional eLearning content. The software comes with advanced interactivity and enables you to produce simulations, quizzes, and other engaging experiences, with no programming or multimedia skills required. You can boost your productivity with templates (more…)

Immersive Technologies

Justin Bovington, founder and CEO of Rivers Run Red™, has been instrumental in developing some of worlds major virtual launches. At Rivers Run Red, he pioneered the development of the Immersive Workspaces™ Platform, a complete collaboration solution for the enterprise. Recognized as one of the leading visionaries of the 3D Web, Justin is a frequent speaker (more…)

Accrediting your in-house training

Middlesex University IWBL
Attend this 40-minute sponsored workshop on conference day 1 or 2 and discover the organisational benefits of your in-house training being accredited, and the process to achieve this. Middlesex University recognises learning wherever and however it has occurred through identification and assessment known as accreditation.
(more…)

The Good Practice for Great Performance Conference

On each day an opening plenary is followed by your choice of morning and afternoon seminars in two or three distinct streams. The day 3 Masterclasses each last the whole day, and days 1 and 2 offer optional sponsored workshops.
Key: [Green] – focused on people; [Blue] – includes technology.  Point at a session for info; Click it for full details.

Day 1, Wed 28 Apr

Day 2, Thu 29 Apr

Day 3, Fri 30 Apr

KEYNOTE: Professor Lord Winston
Professor Lord Winston

Professor Winston is delivering the conference opening Keynote.

In his new book “Bad Ideas?”, he presents the fascinating story behind our inventions – and discusses whether they’re a blessing or a curse. He argues that it is a basic human need to create and invent but that the more we intervene in the  (more…)

PLENARY: Successful Change
Successful Change

A couple of TJ Peer Award Finalists on how they keep their staff engaged and motivated through great change…

- the Chief ExecutiveHead of HR and Director of L&D at Cushman & Wakefield and
- the Head of L&D at what was the Learning & Skills Council and is now the Skills Funding Agency.
(more…)

PLENARY: Successful Customer Service
Successful Customer Service

From the customer’s perspective, what makes for great service and why is this so important for success overall?

This plenary features the Chief Executive of the Institute for Customer Service, and the Manager of Strategic Training at EDF Energy.

(more…)

Stream 1. Business in Transition Stream 1. Key People Stream 1. Good Business
AM: Maintaining Motivation through CHANGE
Maintaining Motivation through CHANGE

Organisations are downsizing, merging or splitting, undergoing or embarking on great transformation. The challenge is to emerge with a committed and motivated workforce.

Featuring the Head of IiP Branding & Communications at UKCES, Head of Learning & Prof. Dev. at the Institute of Chartered Accountants, the Strategic Director of Resources at Halton Council, and the Corporate Services Director at West Mercia Housing Group. (more…)

AM: Inclusive LEADERSHIP
Inclusive LEADERSHIP

“Top-Down Leadership” is not Top Leadership. People respond far better to leaders that build rapport and that can empower staff as individuals.

This session is chaired by the prominent thinker Professor Andrew Mayo, and features the Chief Storyteller at Narrate Consulting, the Head of L&D at NSL Services and an OD & L Consultant at the Defence Science and Technology Laboratory. (more…)

AM: Great CUSTOMER Service
Great CUSTOMER Service

Does your service suit the customer or is it the other way around? Do you provide an experience whereby your customers feel listened to by staff that behave with customers as you would want?

This session is chaired by the Chief Executive of the Institute of Customer Service, and features the Heads of L&D at the Natural History MuseumSelect Service Partner UK and Simmons & Simmons. (more…)

PM: COACHING that Empowers
COACHING that Empowers

Coaching sows the seeds that create an empowered and confident workforce eager to take responsibility, and it nurtures your people to grow and achieve their potential.

This seminar features Julie Starr, the author of the bestselling The Coaching Manual, the Talent Manager at Dell (Ireland), a coaching project at BAE Systems and the Organisation Development Manager at Electrocomponents plc. (more…)

PM: Engaging and Utilising TALENT
Engaging and Utilising TALENT

Perhaps the key strategy for survival now and success in the long term is that of nurturing and motivating your organisation’s most fundamental asset – its talent.

This session features the Talentmap Project Manager at the UK Commission for Employment and Skills, the Director of Engagement at Orange UK, the Global Head of Learning & Performance at Nomura, and the OD Manager at Trafford Housing Trust. (more…)

PM: Make yours a GREAT PLACE TO WORK
Make yours a GREAT PLACE TO WORK

The Chief Executive of the Great Place to Work® Institute, Inc. is hosting this seminar, and using ideas from some of their award winning member organisations, will lead an interactive workshop to provide takeaway suggestions on Best People Practices.

The focus is on sharing Best Practice in the following areas:
 Creating a Great Place to Work®
 Work-Life Balance
 Unique Benefits
 Leadership Behaviour

The institute is a research and management consultancy based in the U.S. with International Affiliate offices throughout the world. Its UK’s “Best Workplaces” list is published annually in the National Press Best Workplaces Special Report, carried in the Financial Times and the Guardian newspapers, amongst others.

The underlying concept behind the list is that by congratulating and highlighting best practice, other organisations will recognise the benefits of becoming a great workplace, gain an understanding of how to work towards this goal and ultimately be encouraged to follow suit. This in turn will improve the daily lives of employees throughout the UK.

Stream 2. Working Together Stream 2. Learning and Development Stream 2. BBC Workshop
AM: Maintaining Motivation through CHANGE
Maintaining Motivation through CHANGE

Organisations are downsizing, merging or splitting, undergoing or embarking on great transformation. The challenge is to emerge with a committed and motivated workforce.

Featuring the Head of IiP Branding & Communications at UKCES, Head of Learning & Prof. Dev. at the Institute of Chartered Accountants, the Strategic Director of Resources at Halton Council, and the Corporate Services Director at West Mercia Housing Group. (more…)

AM: Learning, Knowledge & TECHNOLOGY
Learning, Knowledge & TECHNOLOGY

Technology can assist with learning, facilitate sharing of knowledge and encourage participation. It may offer the only viable option. But it’s a fast evolving area, one that is challenging to get right.

Featuring the Global Head of Learning Technologies at Google, Technology-Assisted Learning expert Clive Shepherd, and the Training Managers at Bupa Business Technology and at Royal Caribbean Cruise Line. (more…)

DAY: BBC 'Making Movies on a shoestring' Masterclass
BBC

Devised and presented by the BBC, at this hands-on workshop create a great video, working in groups facilitated by Nick Shackleton-Jones and his BBC colleagues:

1. Intro to developing online content
2. Design: What to film
3. Script content; collect images
3. Film a video with voice-over
4. Edit and upload the video
5. Show & Tell to the class
All done on a shoestring. (more…)

PM: Powerful PARTNERSHIP Synergies
Powerful PARTNERSHIP Synergies

Purchasers working in partnership can gain from economies of scale; Providers joining forces can offer a broader service; and partnership can result in innovation that surpasses the original requirement.

This seminar features the Heads of HR at TalkTalk Technology and G4S Secure Solutions (UK), and the Director of Business Development at Middlesex University. (more…)

PM: The Future of Workplace LEARNING
The Future of Workplace LEARNING

This Training Journal (TJ) project explores the future of L&D. The role of the traditional trainer has been changing radically, and with the increasing involvement of line managers in delivering solutions it is timely to consider “What next for the profession?”.

This seminar features the Research and Events Director at TJ, the Principal Consultant to the L&D 2020 Project, and the Principal Consultant at the Institute for Employment Studies. (more…)


Stream 3. New Media @ Work Stream 3. New Media @ Work
AM: Learning, Knowledge & TECHNOLOGY
Learning, Knowledge & TECHNOLOGY

Technology can assist with learning, facilitate sharing of knowledge and encourage participation. It may offer the only viable option. But it’s a fast evolving area, one that is challenging to get right.

Featuring the Global Head of Learning Technologies at Google, Technology-Assisted Learning expert Clive Shepherd, and the Training Managers at Bupa Business Technology and at Royal Caribbean Cruise Line. (more…)

DAY: JANE HART's "Learning & Performance 2.0" Masterclass
JANE HART

Using Social Media for Learning
The emergence of social media tools has changed the face of the Web, and it is now clear from the statistics that a huge number of people is using these tools in their daily lives – for working and learning as well as for pleasure. This workshop led by Jane Hart looks at how social media can be used to support learning and performance within an organisational context.
(more…)

PM: Unconference
Unconference

If you love social media – you will love the informatology unconference – as it’s run by and for the participants. With a focus on “New Media @ Work” you can expect a refreshing mix of lively “Pecha Kucha” talks, such as on how to choose and how to introduce social media; followed by informal cafe style conversations.

(more…)

Lunchtime Talk Lunchtime Talk
LUNCH: Food for Thought
Food for Thought

This lunchtime features the Founder of Learning a Living  Ltd. on Synovate’s Training Trainers to Train Trainers, and the recent Head of Training & Development at Moore Stephens on the importance of addressing poor performance.

(more…)

LUNCH: Food for Thought
Food for Thought

Ken Baldock is a Police Training Officer at Hertfordshire Constabulary.

His presentation, Keep Talking, is about their learning project to develop the police’s skills and confidence in speaking with people with communication needs, and to assist learn for life students (learning difficulties or disabilities) to gain the confidence to help the police in investigations, or to be able to ask for help or disclose abuse.

Sponsored Stream Sponsored Stream
AM: Accrediting your in-house training
Accrediting your in-house training

Middlesex University IWBL
Attend this 40-minute sponsored workshop on conference day 1 or 2 and discover the organisational benefits of your in-house training being accredited, and the process to achieve this. Middlesex University recognises learning wherever and however it has occurred through identification and assessment known as accreditation.
(more…)

AM: Adobe Captivate
Adobe Captivate

Attend this 40-minute sponsored hands-on workshop and discover how Adobe Captivate can help you rapidly author professional eLearning content. The software comes with advanced interactivity and enables you to produce simulations, quizzes, and other engaging experiences, with no programming or multimedia skills required. You can boost your productivity with templates (more…)

LUNCH: Immersive Technologies
Immersive Technologies

Justin Bovington, founder and CEO of Rivers Run Red™, has been instrumental in developing some of worlds major virtual launches. At Rivers Run Red, he pioneered the development of the Immersive Workspaces™ Platform, a complete collaboration solution for the enterprise. Recognized as one of the leading visionaries of the 3D Web, Justin is a frequent speaker (more…)

PM: Accrediting your in-house training
Accrediting your in-house training

Middlesex University IWBL
Attend this 40-minute sponsored workshop on conference day 1 or 2 and discover the organisational benefits of your in-house training being accredited, and the process to achieve this. Middlesex University recognises learning wherever and however it has occurred through identification and assessment known as accreditation.
(more…)