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This entry is a Finalist in the “Exceptional Learning & Development” category on Thursday 23 June 2011
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Kate Roberts Global Talent and Performance Manager PZ Cussons International |
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| Be Extraordinary – A Behavioural Change Programme |
| “Be Extraordinary”, three core activities combined to provide a powerful vehicle to drive high performance, achieve cultural change and global alignment. Global Competencies designed by employees and launched through employee workshops, supported by an extensive development toolkit enabling employees to start demonstrating the competencies immediately. Extraordinary Leadership Programme supported by a global competency based 360 challenged senior managers to evaluate and maximise their personal impact and ability to engage and lead people. A transformational experience using drama, coaching and horse-whispering. A Global Performance Management process to drive high performance and behaviour incorporating a line manager talent review to identify potential. |
| Impact | Innovation | |
| “Be Extraordinary” is impacting over 5000 employees in Australia, Thailand, Indonesia, Dubai, Nigeria, Ghana, Kenya, Greece, Poland and UK. It provides a new way of working where people are recruited, measured, rewarded and developed consistently on what they do and how they do it. Supported by the introduction of a global approach to managing performance means for the first time employees in PZ Cussons will be appraised and rated against a consistent set of measures. Aligning the Global Competencies to research based Lominger enabled the introduction of career discussions, development planning and line manager talent reviews through the appraisal process. |
With a diverse culture, creativity was needed to inspire people and engage them in the “Be Extraordinary” way of working. A range of colourful user friendly toolkits using cartoons to illustrate key messages have been developed in several languages and available for employees and leaders in hard copy and online for Global Competencies, Managing Performance, Recruitment and Selection and Talent Management. They are supported by a range of interactive workshops using film, drama coaching and facilitated activities to support embedding “Be Extraordinary” into business as usual activity. The impact is being tracked using 360° Feedback and our Employee Engagement Survey. |
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| Insight | Inspiration | |
| PZ Cussons is a diverse and complex business so creating global processes presented some challenges along the way. The cultural aspects were particularly key, for example one of our Global Competency Clusters is Pursuing Success. The collaborative design process was done in English so it was only when translating the framework we realised there is no Indonesian word for Pursuing and had to compromise on chasing! The process continues to need extensive stakeholder management, whilst people see clear business benefits to a global approach but in some cases still found it challenging to exchange some local processes for global standards. |
We learnt the key to delivering change is in the hearts and minds of the leaders. Our Extraordinary Leadership Programme acted as an enabler for change. With a team of tried and trusted suppliers we challenged the actions and beliefs of high potential senior leaders through the use of 360°feedback supported by individual and group sessions with executive coaches and drama specialists who role played challenging conversations. The theory was brought to life through horse whispering, a powerful catalyst that transformed their thinking on leadership style and led to personal commitments for driving enhanced performance by engaging and inspiring people. |
| Kate Roberts |
 An accomplished HR Professional with a highly commercial approach to creating, driving and executing development strategy that has delivered tangible business benefits to international organisations operating across the UK, Europe, Africa, Asia and United States. Specialist in Leadership Development and Performance Management she has worked both sides of the fence, in-house and as an external consultant in a range of industries including Financial Services and FMCG. Kate is a straight talker, known for “getting the job done”, delivering straightforward, practical and impactful solutions on time, within budget that add real value to the business. |
