Fees and Offers | Register to attend | Enter for a Peer Award

Launched in 2010 with TJ (Training Journal), this new type of “Award 2.0″ featured 22 companies. Videos of their talks can now be viewed by selecting those of interest below.

The results were…

Winner: Barry Hopley, Head of Learning and Development, NSL Services Ltd.

Special Mention for Impact: Larry Gold, Director of Support, Trafford Housing Trust
Special Mention for Innovation: Michelle Russell, UK & Ireland Training Manager, Royal Caribbean Cruise Line
Special Mention for Inspiration: Valerie Dale, HR Director, G4S Secure Solutions (UK)

Dell Coaching
Dell

Cathal O’Kane, Talent Manager for Ireland at Dell explains how DELL and the Forte Institute developed and implemented a cost effective and comprehensive programme that effectively trained coaches and leaders to quantify and interpret coaching success.

Another video option

G4S Secure Solutions L&D
G4S Secure Solutions

Valerie Dale, HR Director at G4S Secure Solutions (UK), explains how they created made-to-measure development, rather than a one size fits all, despite only having a small budget and a large workforce that operated a 24/7 service.

Another video option

SSP UK Coaching, Customer Service
SSP UK

Oliver Simons, L&D Manager at Select Service Partner UK on how this large retail caterer changed its Customer Service with coaching on attitudes and behaviours.

Another video option

The Natural History Museum Customer Service
The Natural History Museum

Ian Jenkinson, Museum Manager at The Natural History Museum, and Serena Palmer, Training and Development Manager, explain how the Visitor Services department has been actively improving service delivery in the face of increasing visitor numbers, changing their focus and becoming more proactive.

Another video option

Simmons & Simmons Broadening Skills
Simmons & Simmons

Dr Nigel Spencer, Head of L&D at Simmons & Simmons, explains how they transformed the depth of commercial skills of junior lawyers, creating fully-rounded business advisers.

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EDF Energy Change, Customer Service
EDF Energy

Sharon Davies, Manager of Strategic Training, Energy Sourcing & Customer Supply at EDF Energy on Unleash the Beast, a multi-phased change management programme to inspire long-term customer experience.

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Orange UK Customer Service, Teams
Orange UK

Emma Krygier, Director of Engagement at Orange UK, talks about Orange’s career progression programme that helps selected Customer Service Representatives progress to become Team Managers.

Another video option

Trafford Housing Trust Reward, Talent, Teams
Trafford Housing Trust

Larry Gold, Director of Support at Trafford Housing Trust, has applied a package of learning & development, remuneration & reward, and talent & performance management to grow and develop their team.

Another video option

NSL Services Group L&D
NSL Services Group

Barry Hopley, Head of Learning & Development at NSL Services talks about “Development that Sticks like Mud”, an approach to engaging learners such that they ‘really get it’.

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DSTL Leadership
DSTL

Stacey Dunkin, Organisational, Development & Learning Consultant at DSTL, the Defence Science and Technology Laboratory talks about “Psychology and Drama, Performance Managers becoming Performance Leaders” .

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Skills Funding Agency Change
Skills Funding Agency

Phil Quinn, Head of Learning & Development at the Skills Funding Agency, formerly the Learning & Skills Council, led the Maximising Your Potential Programme with over 3,000 employees transferring to two new agencies and a variety of local authorities.

Another video option

Cushman & Wakefield Leadership
Cushman & Wakefield

Bryan Laxton, UK CEO at Cushman & Wakefield LLP, and Liz Bunce, Head of HR EMEA, describe how they achieved increased openness and trust, and unlocked the knowledge, innovation and engagement of the business via a programme for over 250 leaders, that has helped them cope with the recession.

Another video option

Middlesex University Communication
Middlesex University

Dr. Anthony ‘Skip’ Basiel, Sr. Post Grad. Programme Leader at Middlesex University, talks about the Power of Webcasts and their potential for supporting the development and growth of your online network.

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Hertfordshire Constabulary Diversity, L&D
Hertfordshire Constabulary

Ken Baldock, Police Training Officer at Hertfordshire Constabulary talks about their learning project to develop the police’s skills and confidence in speaking with people with communication needs.

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Coaching & Feedback Company Coaching
Coaching & Feedback Company

David Scholey, Principal Consultant at the Coaching and Feedback Company, on managers at BAE Systems having instant access to coaches.

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TalkTalk Technology Leadership
TalkTalk Technology

Laura Dunn, Head of HR at TalkTalk Technology, exlains how, with little budget, an unwilling delegate base and the need to heighten management skills in a short time frame, they helped managers grow from being technical specialists to being confident people managers.

Another video option

Ground Construction OD
Ground Construction

Helena Boland, Training Manager at Ground Construction explains about “Organisational Development — from individual to company-wide development”, a Middlesex Organisational Development Network (MODNet) project.

Another video option

Synovate L&D
Synovate

Jane Molloy, founder at Learning A Living, explains the “Train Trainers to Train Trainers” project at Synovate to equip an international pool of 16 to design and run their own bespoke Train the Trainer programme.

Another video option

Halton Council Change
Halton Council
Ian Leivesley, Strategic Director (Resources) at Halton B.C., describes the Skills for Change project, preparing staff ahead of an impending Efficiency Review.

Another video option

Electrocomponents Coaching, Leadership, OD
Electrocomponents

Sara Wright, Organisation Development Manager at Electrocomponents, on Leadership Coaching to Create Cultural Change.

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Whitefriars Housing Group Coaching
Whitefriars Housing Group

Simon Wright, Head of HR at Whitefriars Housing Group on achieving a culture of continuous learning through coaching.

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Royal Caribbean e-Learning, Marketing, Social Media
Royal Caribbean

Michelle Russell, Training Manager at Royal Caribbean International explains how they use e-Learning and social media to engage their network of travel agents to actively promote their cruise packages.

Another video option