You now see listed just those talks from the shortlist for the 2010 TJ (Training Journal) Peer Award that are about the Customer Service function. Click any one to view the talk they gave at the 2010 informatology conference.
Be a judge. Your vote online now can influence the outcome of the very first TJ Peer Award, due to be announced at the TJ Awards in September.

To participate in the voting you will need to create an account, no fee required.  For guidelines click here.

SSP UK Coaching, Customer Service
SSP UK

Oliver Simons, L&D Manager at Select Service Partner UK on how this large retail caterer changed its Customer Service with coaching on attitudes and behaviours.

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The Natural History Museum Customer Service
The Natural History Museum

Ian Jenkinson, Museum Manager at The Natural History Museum, and Serena Palmer, Training and Development Manager, explain how the Visitor Services department has been actively improving service delivery in the face of increasing visitor numbers, changing their focus and becoming more proactive.

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EDF Energy Change, Customer Service
EDF Energy

Sharon Davies, Manager of Strategic Training, Energy Sourcing & Customer Supply at EDF Energy on Unleash the Beast, a multi-phased change management programme to inspire long-term customer experience.

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Orange UK Customer Service, Teams
Orange UK

Emma Krygier, Director of Engagement at Orange UK, talks about Orange’s career progression programme that helps selected Customer Service Representatives progress to become Team Managers.

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